Orange County National Golf Center and Lodge

Madison Dye 2 months ago

I often recommend this golf course to friends and family when they come to visit me, which is why this experience was so disappointing. A friend of mine booked a tee time here for his birthday while visiting from out of town. Unfortunately, he realized after getting to the airport that he had forgotten his golf clubs. As soon as he noticed, he called the course to cancel his tee time, giving approximately 24 hours’ notice. The employee on the phone informed him that cancellations require 48 hours’ notice, so he was charged and unable to receive a refund. After already dealing with the frustration of forgetting his clubs and missing out on his birthday round, losing the money as well made the situation even worse. While I understand businesses need cancellation policies, I think there should be some flexibility for unexpected situations, especially for out-of-town visitors who give as much notice as they reasonably can. A little understanding and good customer service would have gone a long way. Unfortunately, this experience has made me think twice before recommending this course to visiting friends in the future

Robert Burke 4 months ago

So, I have seen multiple apologizes from the course to people from my group that post their honest review of the Panther course. 1. The greens were not grass or playable. They were hard and grey and more like concrete. 2. I booked in mid-March and the course never indicated the green were going redone or that they wouldn't be perfect seeing we paid $169 a person. 3. Responding to these reviews indicating that you said you were going to make it up is a partial lie at best. Yes, we exchanged emails but your response doesn't mean anything. What does this mean "we will extend a preferred rate to your group"? I know you provided the singe that you put with our one group 50% next visit. I asked for clarification but no response from the golf course. It feels like the course stole $2704 from my group. So many great courses in the Orlando area but on this day the Panther clearly wasn't one of them.

Tim Fountain 4 months ago

Played Panther on May 3rd. Check in was very positive. We played here last year and had a good experience. However, once we approached the first green, we quickly realized they had killed the greens in preparation for closing the course on May 4th to replace the greens. Nobody informed us of this issue. It was a disgrace, every green was dead. Needless to say, our experience was terrible. There was no price reduction (we paid $170) or apology for the miserable conditions. Why would you start preparing for construction when you are still selling full cost tee times. A very disappointing experience.

Bill Roy Edited 3 months ago

Check in was very positive and friendly. We played here before and have had a good experience. However, once we got on the course (Panther Lake) when approaching the first green, we quickly realized they had killed the greens and surrounding area in preparation for closing the course on May 4th to replace the greens. Nobody informed us of this issue, not even the starter. It was a disgrace, every green was dead. Needless to say, our experience was terrible. There was no price reduction or apology for the miserable conditions. Why would you start preparing for construction when you are still selling full cost tee times. Not only were the conditions terrible, the pace of play was horrible as well. It took us 5 hours to play. Never saw a Marshall the entire time, The group in front of us was a hole behind the ground in front of them. A call to the Pro Shop was in vain. A very disappointing experience after driving 1.5 hours from the east coast of Fla. Never again. As an added item, I sent an email provided in the golf course response as suggested. Very disappointed that no one took the time to respond or address my concerns further. Too Bad.